Privacy Policy

Last updated and effective: Sept. 3, 2024

Aquila Energy Website Privacy Policy

This privacy policy (“Privacy Policy”) describes the policies and practices of Aquila Energy LLC, and its subsidiaries (collectively, “Aquila,” “us,” “we,” or “our”), relating to the information we collect, use and disclose when you purchase our products, engage our services, or use our websites, which include: aquilaenergy.com (collectively, “Services”).  The creation of this Privacy Policy grows from our fundamental respect for your right to privacy and will serve to guide our relationship with you. We value the privacy and security of your “personal information,” which as used herein means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household. As such, we take complying with data privacy and security laws seriously.

The purpose of this Privacy Policy is to provide you with a description of our current personal information collection, use, and disclosure practices. If you provided us with your personal information, or we obtain personal information about you from other sources, we treat your personal information according to this Privacy Policy.

How You Accept the Terms and Updates to the Privacy Policy

You consent to and agree to be bound by this Privacy Policy by expressly accepting the terms of the Privacy Policy or by using our Services. From time to time, we will update this Privacy Policy as we adopt new practices and procedures related to your personal information. Any changes to this Privacy Policy will be placed here and will supersede this version. If we make changes to this Privacy Policy, we will revise the “Last Updated and Effective Date” above.

The Personal Information we Collect About You and the Reason for the Collection

We collect the following personal information from you when you engage our Services, and describe below the reasons why we collect the personal information.

• Automatically From Our Websites. When you visit our websites, we and our services providers may automatically collect, for example, your device information, browser information, geolocation data, Internet Protocol (“IP”) address, and information regarding your activities on and use of websites.  We and our services providers collect this information to communicate the content on our websites to you, to recognize you, to learn more about the users of our websites and their preferences, to customize and improve your experience on our websites, and for business and marketing purposes.
• Identifiers And Other Information You Provide. When you use our website or contact our customer services, you may voluntarily provide personal information about yourself or your organization, including your name, email address, company name, job title, address, date of birth, phone number, payment information, and any messages or comments you may choose to provide as part of your communication.  We collect this information to send information regarding our Services, for marketing purposes, for sweepstakes, to address your comments or questions to customer service, to process your payment, to give you an opportunity to comment in response to our blog posts, and to learn more about our audience.
• Community Donations. As part of our efforts to support our community, we collect information from organizations that are looking for corporate support and donations.  The information we collect is through our Contact Us form, which includes the name of your organization/project/event, 501(c)(3) identification number, contact name, title, address, phone number, and email address, and other information related to the donation. Aquila uses this information to make decisions regarding the organizations, projects and events to support and sponsor.

Whether We Share Your Personal Information With Others

We do not sell your personal information to third parties. We may, however, share your personal information with services providers who assist us with our business functions, for example, sales and marketing platform and services, web analytics, payment processing and other business services.

Our service provider, Google Analytics, also stores information about how visitors use our websites so that we can give users a better user experience. Google Analytics provides information storage services, which record information about the pages you visit, how much time you were on certain pages, how you arrived at our websites, and what you clicked on while there. We do not share Google Analytics data.

In addition, we may share your personal information if necessary to: (1) comply with federal, state, or local laws; (2) comply with a civil, criminal, or regulatory inquiry, investigation, subpoena, or summons by federal, state, or local authorities; (3) cooperate with law enforcement agencies concerning conduct or activity that we reasonably and in good faith believe may violate federal, state, or local laws; or (4) exercise or defend legal claims.

Further, we may share non-personal information with other parties who provide and perform services on our behalf or assist us in analyzing how our services are used as long as the information has been de-identified or aggregated. Lastly, we may transfer to a third party personal information as an asset that is part of a merger, acquisition, bankruptcy, or other transaction in which the third party assumes control of all or part of our business.

How We Protect Your Personal Information

We have implemented and maintain reasonable security procedures and practices appropriate to the nature of the information to protect your personal information from unauthorized access and exfiltration, theft, or disclosure. However, no security system is perfect. We will notify you if there is a breach of our security where required by law or deemed necessary.

Retention of Personal Information

Your personal information will be retained for the time required to fulfill the purposes for which it was collected and processed, including for the purpose of satisfying legal, professional, contractual, regulatory, accounting or reporting obligations.

Children

Our websites are not intended for or directed at children under the age of 13. In addition, we do not knowingly collect personal information from children under the age of 13. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, please contact us in writing via email or using our contact information below.  Please include an indication that your request is related to a Children’s Online Privacy Protection Act inquiry. We will delete such information from our records within a reasonable time.

Cookies

We and our services providers use cookies on our websites. Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our website, we may collect information from you automatically through cookies or similar technology. Cookies are small text files that a website or its service provider transfers to your computer or other devices. They are widely used to make websites work or improve the efficiency of a website. Cookies help with website functionality and user experience because websites can read and write to these text files, enabling our websites to recognize you and remember important information that will make your use of our websites more convenient. You can set your browser not to accept cookies, however, in a few cases, some of our website features may not function as a result. For further information, visit allaboutcookies.org.

Do Not Track Notice

Our website currently does not support or respond to Do Not Track requests. Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track through your web browser.

Links to Third Party Websites

Some portions of our website may contain links to other websites on the Internet that are neither under our control nor maintained by us. Such links do not constitute an endorsement by us of those other websites, the content displayed therein, or the persons or entities associated therewith. You acknowledge that we are providing these links to you only as a convenience, and you agree that we are not responsible for the content of such websites. Your use of these other linked websites is subject to the respective terms of use and privacy policies located on the linked websites.

Social Media Sharing Features

Our website may offer social media sharing features or other integrated tools, which let you share actions you take on our websites with other media, and vice versa. These features may collect information about your IP address and which page you are visiting on our websites, and they may set a cookie or employ other tracking technologies. The use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the third party that provides the social sharing feature. Social media sharing features and widgets are either hosted by a third party or hosted directly on our websites. Your interactions with those features are governed by the privacy policies of the companies that provide them. For more information about the purpose and scope of data collection and processing in connection with social media sharing features, please visit the privacy policies of the third parties that provide these features.

Notice to California Residents

Beginning January 1, 2020, California residents may exercise certain privacy rights under the California Consumer Privacy Act of 2018 (“CCPA”) regarding their personal information.  We describe below your rights if you are a California resident.

Right To Know About Personal Information Collected, Disclosed, or Sold

We generally describe in this Privacy Policy our current and past 12-month practices related to the categories of personal information we collect, how we collect and use the personal information, and how we share your personal information. In addition to what is described above, as a California resident, you also have the right to request more information regarding the following topics for the preceding 12 months, to the extent applicable:

(1)   The categories and specific pieces of personal information we have collected about you.

(2)   The categories of sources from which we have collected your personal information.

(3)   The business or commercial purpose why we collected or, if applicable, sold your personal information.

(4)   The categories of third parties with whom we shared your personal information.

(5)   The categories of personal information that we have shared with third parties about you for a business purpose.

(6)   If applicable, the categories of personal information that we sold about you and the categories of third parties who received your personal information in the sale.

You may submit a request for the information above by calling us at +1 555-432-4563 or visiting aquilaenergy.com/contact-us. Once you contact us through one of these channels, we will need to confirm your identity to process your request.

Right To Request Deletion of Your Personal Information

You have the right to request that we delete the personal information we collected or maintained about you. Once we receive your request, we will let you know what, if any, personal information we can delete from our records, and we will direct any service providers with whom we shared your personal information to also delete your personal information from their records.

There may be circumstances where we cannot delete your personal information or direct service providers to delete your personal information from their records. Some of these instances include, but are not limited to, if we need to: (1) retain your personal information to complete a transaction, provide a good or service, fulfill the terms of a written warranty or product recall, or to perform under a contract between us; (2) detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for that activity; (3) debug to identify and repair errors that impair existing intended functionality; (4) exercise free speech or ensure the right of another consumer to exercise his or her right to free speech; (5) comply with the law; and (6) use your personal information for internal and lawful purposes.

You may submit a request to delete your personal information by calling us at +1 555-432-4563 or visiting aquilaenergy.com/contact-us. Once you contact us through one of these channels, we will need to confirm your identity to process your request.

Right to Opt-Out of the Sale of Personal Information

We do not and will not sell your personal information to third parties. As such, there is no need to submit a request for us to not sell your personal information. If you have any questions, feel free to contact us at +1 555-432-4563 or info@aquilaenergy.com.

Right to Non-Discrimination for the Exercise of Your Privacy Rights

We will not discriminate against you for exercising any of your rights under the CCPA, as described above. This includes, but is not limited to: (A) denying goods or services to you; (B) charging you different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties; (C) providing a different level or quality of goods or services; or (D) suggesting that you will receive a different price or rate for goods or services or a different level or quality of goods or services.

Authorized Agent

You may use an authorized agent to submit requests on your behalf to exercise the rights above. When contacting us through the methods above to exercise any of the CCPA rights, please indicate whether you are an authorized agent and we will provide you instructions on how we will verify and process your request.

Contact Us

If you have any questions regarding this Privacy Policy, you may contact us using the following information.

Send us an email via our Contact Us form. Write to us: Aquila Energy, ATTN:  aquilaenergy.com, 2349 La Mirada Drive, Vista, CA 92081.